OVR Technology - Shipping and Returns Policy

Last Updated: September 9, 2026

1. Scope and Related Documents

This Shipping and Returns Policy (this “Policy”) describes how OVR Tech, Inc. (“OVR,” “we,” “us,” or “our”) ships products, how to return them, how refunds are handled, and what happens when something arrives damaged, defective, or incorrect.

This Policy is an Additional Term under the OVR Terms of Service at http://ovrtechnology.com/termsofservice and forms part of your agreement with OVR for the purchases it governs. Where this Policy conflicts with the Terms of Service, this Policy controls for shipping, returns, and refunds. Capitalized terms not defined here have the meanings given in the Terms of Service.

This Policy applies to products purchased directly from the OVR online store. Products bought from a reseller or distributor must be returned through that seller, under that seller’s policy. Orders placed under a business, enterprise, or reseller agreement are governed by the terms of that agreement rather than this Policy.

Product defects are addressed separately under the OVR Limited Warranty at http://ovrtechnology.com/warranty. A return addresses return and refund eligibility; a warranty claim addresses a product defect through repair, replacement, or another remedy.

Nothing in this Policy limits non-waivable statutory consumer rights that may apply to you.

Questions at any point: support@ovrtechnology.com

2. Ordering, Accounts, and Order Acceptance

2.1 No OVR account is required

OVR does not currently operate an OVR product account, and you do not need one to purchase a product or to register, set up, connect, or use a Device, Scentware, or the OVR App. You may check out as a guest for one-time purchases.

2.2 Commerce and payment accounts

If you choose to create an account at checkout, that account is a commerce and payment account maintained through OVR’s e-commerce and payment provider. It exists so you can store a payment method, manage a subscription, view order history, and check out more quickly. It is not a product account and does not control or unlock any function of the Device, Scentware, or App.

A commerce and payment account is required to enroll in a recurring subscription, because a stored payment method and an online cancellation method are needed to run and manage recurring orders.

You must be at least eighteen (18) years old to place an order, enroll in a paid subscription, maintain a payment method, or create an account with OVR.

2.3 Order acceptance

Product listings and prices are invitations to purchase and not binding offers. A contract of sale is formed when OVR or its commerce provider accepts and confirms your order, subject to applicable consumer law.

You will receive a confirmation email when you place an order and a second email with tracking information once your package ships.

OVR may limit quantities or cancel an order for fraud, pricing or listing errors, suspected resale, legal or shipping restrictions, or product unavailability, subject to applicable law. If an order is canceled after payment, the amount charged for the canceled item will be refunded.

2.4 Order changes and cancellations

To change or cancel an order, email support@ovrtechnology.com as soon as possible. OVR can usually help before an order ships. Once an order is with the carrier, it must be handled through the return process in Section 4.

3. Shipping

3.1 Where we ship

OVR ships to addresses in the United States, including all fifty (50) states, Washington D.C., Puerto Rico and other U.S. territories, and APO/FPO/DPO military addresses.

OVR does not offer international shipping as a standard option. See Section 7.

3.2 Order processing

Orders placed before 12:00 PM ET on a business day are typically processed and shipped within one (1) to two (2) business days. Orders placed after that time, or on a weekend or holiday, begin processing the next business day.

3.3 Carriers and delivery estimates

OVR ships via UPS Ground and USPS. Once an order leaves OVR, standard delivery is typically two (2) to seven (7) business days within the continental United States. Alaska, Hawaii, Puerto Rico, other U.S. territories, and military addresses may take longer.

Delivery times are estimates and not guarantees unless OVR expressly commits to a specific date. Once a package is with the carrier, timing is outside OVR’s control. OVR does not currently offer expedited or overnight shipping.

3.4 Shipping costs

• Orders of seventy-five U.S. dollars ($75) and over receive free standard shipping.

• Orders under seventy-five U.S. dollars ($75) are charged a flat rate of $9.99.

Shipping is calculated at checkout before tax. The free shipping threshold is based on the merchandise total after any discounts and does not include tax or shipping charges.

3.5 Shipping restrictions and regulatory compliance

Some products OVR ships, including scent cassettes and hardware containing rechargeable lithium batteries, are subject to transportation regulations. OVR packages, marks, and labels these shipments according to carrier and U.S. Department of Transportation requirements.

Because those requirements vary by product and destination, OVR may occasionally need to route an order differently, restrict a shipping method, or take additional time to prepare a shipment. In rare cases OVR may be unable to ship a specific item to a specific address. If any of this affects your order, OVR will contact you before shipping.

3.6 Address accuracy, refused packages, and undeliverable packages

Please verify your shipping address at checkout. Once an order has shipped, OVR cannot reroute it.

If a package is returned to OVR because the address was incorrect or incomplete, or because delivery was refused, OVR will either refund the merchandise total less OVR’s actual outbound shipping cost, or reship the order once you pay shipping again. You may choose which.

No restocking fee applies to a package that is returned to OVR undelivered in unopened, factory-sealed condition. If a package is returned undelivered after being opened, the restocking fees in Section 4.4 apply.

3.7 Risk of loss

Title and risk of loss pass to you when the package is delivered to the address on your order.

3.8 Damaged, missing, lost, and stolen shipments

If your order arrives damaged, an item is missing from it, or an item is defective on arrival, email support@ovrtechnology.com within thirty (30) days of the delivery date. Include your order number and photographs of the outer packaging, the inner packaging, and the affected items. Photographs are most useful when taken as soon as possible after delivery, so please send them promptly even though you have thirty (30) days to make the report. OVR will replace the item or refund you, and will not charge a restocking fee.

If tracking shows a package was lost in transit, contact OVR and OVR will make it right.

If tracking shows a package was delivered but you cannot find it, contact OVR and OVR will help you file a claim with the carrier. OVR is not able to take responsibility for packages stolen after confirmed delivery, but will do what it reasonably can to help resolve the situation.

4. Returns

4.1 Return window

You have thirty (30) days from the delivery date to request a return on hardware and accessories purchased directly from OVR.

4.2 Condition requirements

Returned items must be complete, including all components, cables, adapters, mounts, documentation, and original packaging. Items returned incomplete, or with damage or wear beyond what is needed to evaluate the product, may be refused or refunded at a reduced amount.

4.3 What cannot be returned

• Scent cassettes and cartridges. All Scentware sales are final. Scentware that arrives defective or damaged is covered under Section 5 and under the Limited Warranty described in Section 6.

• Items returned without an RMA number.

• Items returned outside the thirty (30) day window.

• Replacement units provided under warranty.

• Items missing components or original packaging.

• Products purchased under a separate business, enterprise, or reseller agreement, which are governed by that agreement’s terms.

4.4 Restocking fees

Original outbound shipping charges are not refunded on change-of-mind returns. They are refunded in full when the return results from an OVR error or a defective product.

OVR provides a prepaid return shipping label for every approved return, including change-of-mind returns. On a change-of-mind return, the applicable restocking fee still applies and original outbound shipping is still not refunded.

4.5 How to start a return

1. Email support@ovrtechnology.com within thirty (30) days of delivery with your order number and the reason for the return.

2. OVR will reply with an RMA number and a prepaid return shipping label.

3. Pack the item securely, write the RMA number on the outside of the box, and attach the label.

4. Ship the item back within fourteen (14) days of receiving your label.

An RMA number is required. Packages sent back without one may be refused, and OVR may be unable to issue a refund or return the item to you.

If your item contains a rechargeable lithium battery, your return may include an additional battery handling label. Attach it to the outside of the package exactly as instructed. Carriers require it, and packages without it can be delayed or rejected.

4.6 Returns address

Do not ship to this address without an RMA number.

OVR Technology Returns 50 Lakeside Ave, Suite 750 Burlington, VT 05401

4.7 Refunds

Once your return arrives, OVR inspects it and issues your refund to the original payment method within five (5) to ten (10) business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

4.8 Exchanges

OVR does not process direct exchanges. To obtain a different item, return the original for a refund and place a new order. If your product is defective, OVR will send a replacement rather than asking you to reorder.

4.9 One return per item

Each item is eligible for one return. Once an item has been returned and refunded, that order line is closed.

4.10 Gifts

Returns on gift orders are refunded to the original purchaser’s payment method.

5. Defective or Incorrect Items

If an item arrives defective or damaged, or is not what you ordered, contact OVR within thirty (30) days of delivery. OVR will send a prepaid label, waive any restocking fee, and either replace the item or refund you in full including your original outbound shipping.

Problems that appear after the thirty (30) day return window are handled under the Limited Warranty.

6. Relationship to the Limited Warranty

OVR products are covered by a separate Limited Warranty against defects in materials and workmanship. In summary, hardware and OVR-branded accessories are covered for two (2) years from the date of delivery, and scent cassettes and cartridges are covered for sixty (60) days from the date of delivery.

The Limited Warranty is separate from this Policy and covers different things. A return gets you your money back; a warranty claim gets your product repaired or replaced.

Scent cassettes are final sale under Section 4.3 but remain covered by the Limited Warranty. If a cassette arrives damaged, leaks, fails to release scent, or stops working correctly because of a covered defect within sixty (60) days of delivery, contact OVR and OVR will replace it.

The Limited Warranty does not cover normal wear, accidental damage, misuse, unauthorized modification or repair, or the normal depletion of scent material through use.

To make a warranty claim, email support@ovrtechnology.com with your order number and a description of the issue. Full warranty terms, including who is covered, geographic scope, and shipping costs, are at http://ovrtechnology.com/warranty. 

7. International Orders

OVR does not currently offer international shipping through its website. OVR reviews international requests individually.

If you are outside the United States and want to order, email info@ovrtechnology.com with what you are looking for and the destination, and OVR will tell you whether it can fulfill the order and what it would cost.

If OVR accepts an international order:

• You pay actual shipping costs, quoted before the order is placed.

• You are responsible for all duties, import taxes, customs fees, and brokerage charges, which are not included in OVR’s quote and are collected by the carrier or your customs authority.

• Some products, including scent cassettes, may not be available to all destinations.

• Delivery timing cannot be estimated reliably and is not guaranteed.

• Returns are accepted only for products that arrive defective or damaged. Change-of-mind returns are not available on international orders. OVR does not provide prepaid international return labels, and original shipping, duties, and taxes are non-refundable.

• Warranty service is provided in the United States only, as described in the Limited Warranty. OVR will state in writing before an international order is placed what warranty support, if any, is available for it.

Where the law of your country or region gives you a mandatory right of withdrawal, cancellation, return, or refund that is broader than what this Section provides, including the statutory withdrawal right available to consumers in the European Economic Area and the United Kingdom, that mandatory right applies and this Section does not limit it. If you believe a mandatory right applies to your order, contact support@ovrtechnology.com and OVR will honor it.

8. Scentware Subscriptions

If you subscribe to recurring scent cassette deliveries, the following applies in addition to Section 11 of the Terms of Service.

• You will be charged and shipped on the interval you selected at signup, using the payment method on file.

• You can pause, skip, change, or cancel your subscription at any time through the commerce and payment account associated with the subscription, or by emailing support@ovrtechnology.com. Cancellation is available online and OVR will not require you to call, chat, or speak with a representative in order to cancel. Changes take effect on your next scheduled order.

• OVR will email you before each scheduled subscription shipment. The reminder identifies the upcoming shipment and provides cancellation and management instructions.

• To prevent an upcoming shipment, cancellation must be completed before the order is processed. Once a subscription order has been charged and processed, it follows the standard Scentware rules in Section 4.3, which means cassette sales are final unless the product is defective.

• Subscription pricing and shipping benefits apply only while the subscription is active.

• There are no early termination fees unless a specific subscription offer clearly states otherwise before enrollment.

9. Business and Enterprise Orders

Orders placed under a business, enterprise, or reseller agreement are governed by the terms of that agreement rather than this Policy. Contact your OVR representative or sales@ovrtechnology.com.

10. Dispute Resolution

Disputes relating to shipping, returns, refunds, or subscriptions are subject to the informal resolution, binding individual arbitration, class action waiver, and venue provisions in Section 22 of the OVR Terms of Service, including your right to opt out of arbitration within thirty (30) days of accepting those Terms.

Before starting a formal proceeding, contact OVR at support@ovrtechnology.com so that OVR has an opportunity to resolve the issue. Nothing in this Section limits non-waivable statutory consumer rights, and either party may bring an individual claim in small claims court.

11. Changes to This Policy

OVR may update this Policy as its shipping, fulfillment, and returns operations change. OVR will revise the “Last Updated” date and will provide notice of material changes through reasonable means. The version of this Policy in effect when you place an order governs that order.

12. Contact

OVR Technology, Inc. 

50 Lakeside Ave, Suite 750 

Burlington, VT 05401 

General support and returns: support@ovrtechnology.com  

General inquiries and international requests: info@ovrtechnology.com 

Business and enterprise: sales@ovrtechnology.com